Patient Reviews

We strive to provide the best possible care and service for our patients. Please leave a review to let us know how we are doing and to share your experience with others.

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Read what other patients have said about us:

Kathy S, Richmond

Dr. Jill, Joyce, and all the staff at West Main Family Dental do a great job!

D G, Richmond

The staff at West Main Family Dentist were very kind and accommodating. The initial consultation was very thorough and very informative. Dr. Jill took her time in explaining the options I had asked about and what the plan was for further care. The hygienist (Michelle) took her time cleaning my teeth after failing to see a dentist for a year, and with zero pain involved. There were even a lot of laughs due to my accidental and continuous gleaking on myself. I will continue to have my teeth cared for at West Main Family Dentistry. I highly recommend anyone looking for a friendly and knowledgable dentist and staff to give them an opportunity to care for yours as well.

Steve M, Richmond

I love dealing with Dr. Burns and her staff so much, that even though our insurance doesn’t cover much of any of the charges, we will not switch to anybody else. Great job to all , always enjoy going!

Melanie M. , Liberty, Indiana

West Main Family Dental is a fantastic experience. Joyce, the world’s best dental hygienist, is thorough, gentle and a true master at making you feel at ease and at home. She also happens to be incredibly friendly and kind. I look forward to visiting with her each visit. I always know she will take great care of me!


Dr. Jill Burns and her team are amazing! I have high dental anxiety! My anxiety was quickly diminished from the beginning of my experience with check in! I had a cleaning, a crown and a filling. Best dental experience ever! Dr. Burns is so gentle, caring and her assistants are spot on! Best cleaning experience as well with an awesome hygienist! I cannot give enough accolades about this team!! Highly recommend Burns Family Dentistry!

Tony T, Richmond

Michelle did an exceptional job with my cleaning, thorough and painless. I highly recommend their dental practice.

Dave O, Richmond

I’ve had 2 crowns through Burns Dentistry, many cleanings and a couple bad spots taken care of. Her and her staff have been great with every visit. Never had any problems. Check them out!!!!

Todd A., Centerville

Had my 6 mo check up and cleaning today. Michelle was awesome. Super friendly and the BEST cleaning I've ever had. Very relaxing. She seemed like I have known her for a long time. This place is the cleanest and friendliest Dental Office there is. I highly recommend West Main Dental1. Dr. Jill really cares about her patients. The staff treat you as family would. Thank you all...

Paul H, Richmond

I have a dental phobia. All of the staff are just beyond what I could have expected. I have never felt any pain whatsoever. I had a bad dental repair on my front teeth and Dr Jill Burns made them perfect. Had a broken tooth fixed today. No pain, perfect repair and expert staff. Will never go anywhere else. I would highly recommend them to anyone.

Alex Carter, Richmond

Great visit

Stephen M, Richmond

Great people and service, love Dr Jill and her staff.

Casey S, Richmond

Dr. Burns and her staff are wonderful! I have never had such thorough and personal dental care before. They strive for excellence and meet that goal for me everytime!

Hannah R, Richmond

I love coming to Burn's family dentistry. Everyone here is absolutely friendly and have smiling faces. They are all so helpful and informative. I've been coming here for a very long time, would recommend to anyone.

Aaron, Cambridge city

Very thorough. The staff did well to educate and help me.

Jillian Parker, Richmond

Great experience

Lu S, Richmond

Joyce does a wonderful job keeping my teeth in great shape. She’s taken care of me for years and I wouldn’t go to anyone else.

April j, Richmond

I had a great visit as always.

Jim and Patty M, Fountain City

We have gone to Dr. Jill since she came to Richmond, 27 years ago. We, and others, are always greeted with smiles. Her technicians make sure we are comfortable and at ease. Procedures are explained, and they never mind answering questions. Dr Jill is gentle and caring. We always feel like we are more to them than just being a patient. We would highly recommend Dr Jill Burns.

Rhonda , Richmond

Dr Jill is great , and Joyce out did her self.

Ryan, Wilkinson

I had great cleaning she was wonderful.

Amanda w, Richmond

Every visit is great! Everyone is professional In their jobs!

Ken m, Centerville

They do a great job that’s is why I keep coming back.

Bill B , Richmond

Dr Jill and staff is excellent.

JaLynn B, Richmond

The lady who worked on my teeth was very friendly, and my teeth felt great after.

Natalie J, Centerville

I felt so comfortable here! My teeth look great and I was treated very nicely!

Tony Talbert, Richmond

Very thorough and friendly staff. Joyce did a great job with my cleaning.

Neil Sabine, Richmond

She does a great job and best I have ever had

Carolyn B, Richmond

Dr Jill and staff are awesome. So caring and knowledgeable.

Jane Jolliff, LIberty

Dr Jill and staff are awesome! Every one knows your name and makes you feel welcome and truly listens if you have concerns. My hygienist is the best! Quick and efficient!

Danielle S., West Alexandria

Friendly, thorough and provided helpful information

Nancy K, Centerville

My 1st visit w/Ms Michelle and what a pleasure! She was very gentle, shared her knowledge on sensitivity w/me. Besides being kind and gentle- she's so pretty! Thank you BURNS Team for taking good care of me.

Marissa J., New Paris

Dr. Jill Burns is an amazing dentist. She is so very kind, patient, and caring. Her staff are top notch and make your care a priority. Joyce is an incredible hygienist who takes great care of your teeth. They quickly make you feel part of the family.

Jim Hn, Richmond

Joyce has been my hygienist for 37 years and I have never changed because because of the quality.

Barbara H, Richmond

Joyce and staff is wonderful, all friendly

William MacAdams, Richmond

I have lived in a number of countries and American cities, thus have had more than a few dentists over the years, but Dr. Jill Burns is by far the best dentist I have ever found. She is on the cutting edge, dentistry her art form. She is aided by a professional, pleasant staff, her offices replete with tasteful paintings and mobiles.

Lori M., Richmond

Everyone is super nice. Dr. Jill is great and recently I got Joyce as my new dental hygienist and I am so happy! She does an amazing job! Highly recommend West Main Family Dental.

Natalie W, Richmond

I've been a patient of Dr. Burns for many years. I no longer dread going to the dentist because of her and Tracy, the best hygienist ever. I'm treated very kindly every time I go.

Melanie M., Richmond

I've been coming here for 30+ years first Dr. Donald and now with Dr. Jill. Wouldn't go anywhere else. The whole staff works so well together. My hygienist (I'm aweful with names (dark hair.) Always asks how I'm doing during the exam. Another time I forget the procedure I was having but I think it was Jessica was patting my shoulder to give me assurance that I was ok. Sweet! It really matters thank you! You are all awesome!

Ben, Richmond

My family moved to Richmond about 3 years ago and we are so thankful we found Dr Burns practice. The atmosphere is always friendly and upbeat, and they are great when dealing with my kids 6 & 10. My children are not afraid of going to the dentist which says a lot. Dr Burns is very competent and her excellence is only enhanced by the wonderful staff around her.

Matt burns, Indianapolis

She does best job Katie

Cathy M., Richmond

The office of Dr. Jill Burns, DDS is professional, friendly and experts in the field of dentistry. My family and I have been here for over 20 years and hope for another 20! There isn't a better dentist in our community and would recommend Dr. Burns for all your dentistry needs. Her staff are also pleasant, professional, skillful, and provide supportive care for all procedures. This is definitely the place to be!

Britney J., Centerville

I have been a patient for almost 15 years now and I wouldn't go anywhere else. The staff is very knowledgeable and courteous and makes you feel like a part of the family. I recently started taking my two young children to see Jill and they love her too! This is hands down the BEST dental practice around!

Diane C, New Paris, Oh 45347

I have been coming here for many years, they always do a great job. Jill and her staff will keep you smiling for sure! Wouldn't go any where else.

Patricia H., Richmond

Dr. Burns and her staff have been wonderful. They are always cheerful and often go through extra steps and take extra time to ensure my comfort. I was in a lot of pain from a tooth abscess that had not been properly taken care of by a dentist elsewhere in town. Many weeks of pain and no end in sight. Frustration led me to contact Dr. Burns. Dr. Burns was very thorough and patient. Good work too. I now have a beautiful smile and a new tooth implant. I have already recommended Dr. Burns to my neighbor and I sing her praises to anyone who needs dental care. I am very happy with her work.